Frequently Asked Questions

Everything you need to know about SwitchBot smart home solutions.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Do I need a Hub to use SwitchBot products?

While many SwitchBot products work via Bluetooth locally, a SwitchBot Hub is required for remote control, voice assistant integration (Alexa, Google Assistant), and cloud services.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.

Are SwitchBot devices compatible with Matter?

Yes, our latest Hub 2 and certain updated devices support the Matter protocol, allowing for seamless integration with HomeKit and other smart home ecosystems.

Do your products come with a warranty?

All SwitchBot hardware products come with a 1-year limited warranty covering manufacturing defects and hardware failures under normal use.